FAQ

HOW DO I CONTACT THE DBSR TRAVELS LTD?

DBSR Travels Ltd Customer care is at your service 24/7. If assistance is required regarding the bookings, cancellations, and amendments, you can email to sales@dbsrtravels.com or contact us via Live Chat support system. Our Customer Service Executive will be more than happy to assist you

HOW DO I KNOW MY RESERVATION IS CONFIRMED?

You will surely receive an DBSR Travels Ltd Booking Confirmation email as soon as your booking is confirmed.


In case you do not receive an email you can view the current status of your booking by logging into our website. After logging in enter the DBSR Travels Ltd Reference number and click on "Check Booking Status."


If you have not received a confirmation email from us and cannot locate a successful transaction, please inform and contact us through our Live chat support system or email sales@dbsrtravels.com

IS THERE ANY NEED TO CONFIRM MY FLIGHT RESERVATION?

There is absolutely no need to confirm your reservation. If you do need any information, you can login to our website or call our customer care service team at our call-centre number provided above.

WHY HAVE I RECEIVED TWO CONFIRMATION EMAILS?

In case if your booking is on Flydubai, IndiGo, Tiger Airways, Air Asia or Scoot, we would like to email you a separate confirmation mail which will also serve as your E-Ticket. This means you will possess two confirmation emails, one from the DBSR Travels Ltd and one from the Airline.

Note: The airline booking reference is different from the DBSR Travels Ltd booking reference number. While checking your flight on the airline website, use only the airline confirmation number (PNR).

WHAT ARE THE MAXIMUM NUMBERS OF SEATS THAT I CAN BOOK?

A maximum number of total 9 seats can be booked at one time per customer. If you need to have a booking for more than 9 passengers at a time, please send us an email sales@dbsrtravels.com and it will be treated as a group.

HOW CAN I BOOK ONLINE WITH A SINGLE NAME?

DBSR Travels Ltd website mandates both of the first (given name) and the last (surname) during the booking process. You will beable to do so by repeating the name again on both the first and last name fields, followed- up with a call to our DBSR Travels Ltd service team immediately after booking online. Live chat with or customer care expert in order to amend the given name on the flight booking, so to reflect the correct single name as per your provided passport details. However, please note that to process similar name changes there may be some respective airline fees involved.

IF I AM TAKING A CONNECTING FLIGHT? DO I NEED TO CHANGE TERMINALS?

In most of the cases, you will need to change the terminals to board on your connecting flight. The terminals are often at quite some distance from each other and you all need to carry & set aside some extra time in hand to walk from one to another. Enquire about your terminal as soon as you arrive, as gate numbers and terminals can seldom change at the last moment.